The basis on which we arrange, and you enjoy, everything we do together.
Last updated · July 2026
These terms govern the lifestyle management and concierge services provided by Beyond Cape (Pty) Ltd (“Beyond Cape”, “we”, “us”). By engaging us – by enquiry, message or instruction – you accept them. We have kept them short and plain, because clarity is part of good service.
Beyond Cape provides luxury lifestyle management and concierge services in Cape Town and its surrounds. We arrange, coordinate and oversee experiences on your behalf.
In most cases we act as an intermediary between you and independent third-party providers – chauffeurs and aviation operators, restaurants, villas and hotels, guides, chefs, security teams and similar. Those services are delivered by the provider, not by us.
All arrangements are subject to availability. We will confirm the details, the timing and the cost before anything is committed on your behalf.
A request becomes a booking only once you have received written confirmation from us – by email or message. Until then, nothing is held.
Unless we state otherwise, prices we share are estimates based on the information available at the time. Final pricing is always confirmed in writing before a booking is placed.
There are no hidden fees. Third-party costs, our management fee and any applicable taxes are set out transparently before you commit.
Some arrangements require a deposit, or payment in advance, to secure them – villas, charters and peak-season reservations most commonly. Payment terms are confirmed for each booking.
We accept electronic funds transfer (EFT), major credit cards and international wire transfers. Where a membership or retainer applies, its terms are set out separately in your agreement.
Cancellation and amendment terms are set by each provider and vary considerably. We will always tell you the specific terms before you confirm.
Where a provider imposes a cancellation or amendment fee, that cost is passed to you and Beyond Cape is not liable for it. We will, of course, do everything reasonable to reduce or recover it on your behalf.
We select our partners carefully and work only with providers we would trust ourselves. Even so, as a facilitator we are not liable for the acts, omissions or standard of service of third parties, nor for loss, injury or delay arising from them.
What we do accept is responsibility for the care we take in arranging your requests – and should something go wrong, we will advocate on your behalf until it is resolved. Nothing in these terms limits any liability that cannot lawfully be limited, including under the Consumer Protection Act.
So that we can look after you properly, we ask that you:
Provide accurate details – names, dates, flight numbers and party size
Tell us of allergies, medical needs, mobility requirements or security considerations
Hold valid travel documents, visas and insurance where relevant
Observe the reasonable rules of any venue, residence, vessel or vehicle
Discretion is the foundation of what we do, not an added extra. Your identity, your movements, your preferences and your arrangements are held in strict confidence.
We share only what a provider genuinely needs in order to fulfil a request, and never disclose your details for marketing, publicity or any other purpose without your permission.
These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction over any dispute. We would always prefer to resolve matters directly and quietly first – a conversation usually settles more than a claim.
We may update these terms from time to time. The version published on this page at the date of your booking is the one that applies to it, and the date above shows when it was last revised.
